Help & Support Center

Find answers to common questions and learn how to use Screen Recorder Pro

Getting Started

How to Record Your Screen

Learn how to start recording your screen in just a few simple steps. We'll guide you through the permission process and recording controls.

  • Click "Add Screen" button
  • Select what to share (screen, window, or tab)
  • Click "Start Recording"
  • Click "Stop" when finished

Adding Camera Overlay

Discover how to add and customize your webcam overlay. Learn about positioning, sizing, and shape options for the perfect setup.

  • Click "Add Camera" button
  • Allow camera permissions
  • Drag to reposition overlay
  • Choose circle or square shape

Recording Audio

Understand how to record microphone and system audio. Learn about audio settings and troubleshooting common audio issues.

  • Enable microphone toggle
  • Enable system audio (Chrome/Edge)
  • Adjust audio levels
  • Test before recording

Common Questions

How do I grant screen recording permissions?
When you click "Add Screen", your browser will prompt you to select what you want to share. Choose "Entire Screen", "Window", or "Browser Tab" and click "Share". The permission request is handled automatically by your browser.
Why can't I record system audio?
System audio recording requires browser support and may not be available on all browsers. Chrome and Edge typically support system audio. Make sure to check the "System Audio" toggle before starting recording.
Can I record on mobile devices?
Yes! Screen Recorder Pro works on mobile devices. On mobile, you can record your screen and use your device's camera. The interface is fully responsive and touch-friendly.
What's the difference between Free and Pro plans?
Free plan: 1 hour recording limit per session, HD (720p) quality, up to 10 saved recordings, MP4 and WebM formats, 30 FPS. Pro plan: unlimited recording time, up to 4K (2160p) quality, up to 2,000 saved recordings, all export formats, 60 FPS support, and priority customer support.
How do I download my recordings?
After stopping a recording, it will appear in the sidebar. Click the "Download" button on any recording to save it to your device. Recordings are saved in your selected format (MP4, WebM, etc.).
Can I edit my recordings?
Screen Recorder Pro focuses on recording. For editing, we recommend using video editing software like Adobe Premiere, Final Cut Pro, or free options like DaVinci Resolve or OpenShot.
Why is my recording file so large?
Video file size depends on quality, duration, and format. Higher quality (4K) and longer recordings create larger files. You can reduce file size by choosing lower quality settings or shorter recording times.
How do I change camera position during recording?
You can drag the camera overlay to any position before starting recording. During recording, the position is locked. Stop recording, adjust position, and start a new recording if needed.

Troubleshooting

Permission Issues

If permissions are denied, check your browser settings:

  • Chrome: Settings > Privacy and security > Site settings
  • Firefox: Preferences > Privacy & Security > Permissions
  • Safari: Preferences > Websites > Camera/Microphone
  • Allow screen and microphone access for this site

Camera Not Working

If your camera isn't working, try these solutions:

  • Close other apps using your camera
  • Check browser permissions
  • Refresh the page and try again
  • Ensure you're using HTTPS (required for camera)

Recording Not Saving

If recordings aren't saving, check these items:

  • Stop recording properly (click Stop button)
  • Check browser storage settings
  • Clear browser cache if needed
  • Ensure sufficient disk space

Browser Compatibility

Screen Recorder Pro works best on modern browsers with full support for screen sharing APIs:

Chrome / Edge

Full support including system audio

Firefox

Full support, limited system audio

Safari

Basic recording supported

Mobile

Chrome Mobile & Safari Mobile

Still Need Help?

Our support team is here to assist you. Get personalized help with any questions or issues.

Email: support@screenrecorderpro.com

Response time: Within 24-48 hours (Pro plan users receive priority support)

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